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27/3/2025
2 min read

The disconnect: Why real people offer a more authentic view than Global Panels

While global panels offer the allure of broad reach in market research, a closer examination reveals inherent limitations that can distort the true picture of consumer sentiment. The challenge lies in the gap between the controlled environment of a panel and the dynamic reality of everyday consumers.

The limitations of panel-driven insights

  • Artificial representation: Global panels, by their nature, are constructed representations of populations. They often rely on individuals who have opted into survey participation, potentially creating a self-selecting bias. This means the participants might not accurately reflect the diverse opinions and behaviors of the broader target audience.
  • The "Survey Taker" phenomenon: Individuals who frequently participate in surveys may develop a certain mindset, potentially providing answers they believe are expected rather than their genuine, unfiltered opinions. This can lead to a disconnect between reported behavior and actual consumer actions.
  • Lack of real-world context: Global panels operate within a controlled environment, often devoid of the real-world context that influences consumer decisions. The nuances of social interactions, cultural influences, and personal experiences are difficult to replicate in a standardized survey.
  • The issue of generalization: While panels offer broad reach, the data obtained may lack the depth and specificity needed to understand the "why" behind consumer behavior. Generalizations derived from panel data may not accurately reflect the diverse experiences of real people.
  • Filtered feedback: The very act of participating in a structured survey can filter responses, leading to a less authentic representation of consumer sentiment. Real people, in their natural environments, often express themselves more freely and genuinely.
  • The value of real-world insights

    • Authenticity: Engaging with real people in their natural environments provides a more authentic and unfiltered view of consumer behavior.
    • Contextual understanding: Observing and interacting with consumers in real-world settings allows researchers to capture the contextual nuances that influence their decisions.
    • Richness of data: Real-world interactions can yield richer and more nuanced data than standardized surveys, providing deeper insights into consumer motivations and experiences.
    • Direct engagement: Direct engagement with real people fosters a more genuine connection, allowing researchers to build trust and obtain more honest feedback.
    • Actionable insights: Insights derived from real-world observations and interactions are often more actionable, as they are grounded in the actual experiences of consumers.

    Ultimately, while global panels offer a convenient means of data collection, they may not provide the most accurate or authentic representation of consumer sentiment.

    Prioritizing engagement with real people, in their natural environments, can lead to more valuable and actionable insights.

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